Terms & Conditions
Please read these Terms & Conditions carefully before placing an order with dont blush pharmacy.
You should understand that by ordering any of our products, you agree to be bound by these Terms and Conditions.
You should print a copy of these Terms and Conditions for future reference.
dont blush pharmacy is the trading name of Nexcape Pharmaceuticals Ltd, 145-157 St. John Street, London, EC1V 4PW, a company registered in England and Wales under company number 08290141 and VAT number GB 155 526309.
The dont blush pharmacy service is run by qualified pharmacists who abide by the professional standards set out by the General Pharmaceutical Council and operates from registered pharmacy premises under General Pharmaceutical Council registered premises number 9010099 at:
dont blush pharmacy
T/A Nexcape Pharmaceuticals Ltd.
15 Martinfield Business Centre
Welwyn Garden City
GPhC Premise Number: 9010099
All pharmacists are bound by codes of professional ethics and conduct. You can access these professional conduct rules by visiting www.rpsgb.org. Contact details for the General Pharmaceutical Council are also available at www.pharmacyregulation.org
If you need any information or have a complaint about this website or any of our services please see the details below:
dont blush pharmacy has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please use the contact details below:
Customer Services: 020 3322 7743
Calls from a landline will be charged at standard rate. Costs from mobiles may vary.
Nexcape Pharmaceuticals Ltd.
15 Martinfield Business Centre
Welwyn Garden City
Escalation of Complaints
At any point, a customer has the right to escalate their complaint if unhappy with the response that dont blush pharmacy provides.
You may also seek advice from the NHS England Complaints Contact Centre on the following details:
NHS Contact Centre, PO Box 16728
Redditch, B97 9PT
Tel: 0300 311 2233
At all times the customer has the right to contact the General Pharmaceutical Council at www.pharmacyregulation.org
The products, services and contact on this website are directed solely at those who access the site from the United Kingdom. Your use of this website and any purchase by you on this website of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.
All products will be dispatched to you from our General Pharmaceutical Council registered premises, based at 15 Martinfield Business Centre, Welwyn Garden City, Hertfordshire, AL7 1HG, and you acknowledge and agree to be responsible for complying with any restrictions around the receipt and use by you of the products.
By placing an order through our website, you confirm that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years old;
- you are resident in the United Kingdom; and
- you are accessing our website from the United Kingdom.
You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.
All contents of this website are for information purposes only and is not a substitute for professional medical advice. The dont blush pharmacy website serves a purpose to support, not replace, the relationship between you and your healthcare providers.
You should make sure that you carefully read all product packaging and labels prior to use. If you have, or suspect you may have a health problem you should consult your doctor. Please consult your doctor or healthcare professional before using any new product, particularly if you are already under medical care.
Once an order has been placed, the transaction is processed manually at the premises of dont blush pharmacy by our registered pharmacists who are members of the General Pharmaceutical Council.
Any order placed by a customer is an offer to purchase, which dont blush pharmacy may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by dont blush pharmacy following checking of orders by a pharmacist.
If you are ordering from outside the UK, it is your responsibility for ensuring that dispensing, receipt and use of the medicinal product purchased complies with your local laws.
Visitors to this website may be required to register in order to use its facilities, which will give you access to newsletters and enable you to purchase items on the dont blush pharmacy website.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.
dont blush pharmacy has no control over the content of any links on this website to other websites, they are provided for your interest and support services only and therefore dont blush pharmacy assumes no responsibility or liability for their content and does not deem any links to other websites as an endorsement.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage the reputation of dont blush pharmacy or take advantage of it in any way whatsoever. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Links must be approved in writing by the Commercial Director of Nexcape Pharmaceuticals Ltd, prior to being implemented.
Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. dont blush pharmacy reserves the right to withdraw linking permission without notice.
If you wish to make any use of material on our website other than that set out above, please address your request to firstname.lastname@example.org
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful and must not attempt to gain unauthorised access to our site, the server on which our website is stored or any server, computer or database connected to our site.
By breaching this term, you would commit a criminal offence under the Computer Misuse Act 1990. dont blush pharmacy will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
dont blush pharmacy will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Payment will usually be taken by dont blush pharmacy at the time that goods are dispatched (except for payments using Paypal, which are debited to the customer account at the time of placing the order). There is a full breakdown of the costs of the services and products and all postage charges are shown before order processing. There are no hidden charges.
Where a customer payment is subsequently rejected or returned for any reason, the customer will be responsible for providing prompt alternative means of payment. We reserve the right not to deliver products to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.
United Kingdom residents pay the VAT inclusive price.
It is possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. dont blush pharmacy is under no obligation to provide the products to you at the incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
Returns & Refunds
You are entitled to return your items within 14 working days and receive a full refund.
Please contact dont blush pharmacy at email@example.com within 14 working days of receiving your items by completing an email, making sure to mark the email subject as a ‘returns’. Alternatively, notify a member of our Customer Services team on 020 3322 7743 . Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
Please note, this does not affect your statutory rights.
Once you have notified our Pharmacy team about returning your items, please arrange postage to:
dont blush pharmacy
T/A Nexcape Pharmaceuticals Ltd.
15 Martinfield Business Centre
Welwyn Garden City
Unfortunately, we are unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we would recommend sending all returns via a recorded delivery service.
dont blush pharmacy aim to process your refund within 24 hours of receiving the goods, however it can take up to 30 days to receive the refund via the original payment method.
Once you have cancelled the contract, you have a legal ‘duty of care’ to keep the items in a good condition and return them at your expense. dont blush pharmacy are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the goods including the basic delivery charge within 14 days of receipt of the notice of cancellation.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.
- death or personal injury arising from our negligence;
- fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
- any other liability which cannot be excluded or limited under applicable law
To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
Intellectual Property & Copyright Information
dont blush ® is a registered trademark, with an EU Community TM, and should not be used without prior written consent from the Commercial Director of Nexcape Pharmaceuticals Ltd.
dont blush pharmacy are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text without prior written consent and our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
All trademarks are acknowledged as trademarks or registered trademarks of their owners. The dont blush name and logo and all related product and service names are the trade names, service marks or trademarks of donbtlush and may not be used without prior written consent.
Online Consultation SERVICE
- "You or yours" refers to yourself who has submitted your personal information on this website agreeing to use the Online Consultation Service.
- "We or our" refers to Nexcape Pharmaceuticals Ltd, 145-157 St. John Street, London, EC1V 4PW, a company registered in England and Wales under company number 08290141 and VAT number GB 155 526309.
- "Website" means the linked pages of dont blushpharmacy.com that allow an online consultation to be performed for the purpose of issuing private prescriptions and supplying medication.
The online consultations are subject to the terms and conditions set out in this agreement.
You undertake that all information provided by you is correct and true.
Medication is prescribed in accordance with information you provide to our independent prescribers through assessments on the website and by email and by telephone. We therefore take no liability for loss or damage arising from our service or medication prescribed if you supply incorrect or incomplete information.
You will inform our independent prescribers of any side effects of treatment and any other issues arising from treatments provided through the website.
You agree to inform your GP about medication supplied and advice given to you through the website.
We are not liable for damages which arise from your failure to inform your GP or other healthcare professional about treatment you receive from the website.
We are not liable for any damages which results from your failure to follow advice given on the website.
You accept the advice that the website does not replace your GP and that you should consult with your GP and other healthcare professionals when you are advised and as need arises.
You undertake to read carefully all product packaging and patient information leaflets (PILs) supplied with your medication.
In the event that you do not fully understand the questions in the assessment part of the website or are unsure how you should answer those questions or you do not fully understand the advice or information given to you on the website you will seek clarification from the website independent prescribers.
In the event your medicine appears to be damage or wrongly dispensed or delivery is delayed you agree to contact dont blush pharmacy on the contact details provided to seek advice and replacement as required.
You direct private prescriptions issued in your name from the dontblushpharmacy.com website to be sent electronically on your behalf to our registered UK pharmacy, where our expert pharmacist team will dispense the medication specified and post it to you at the delivery address you provide.
Prescriptions are issued entirely at the discretion of the independent prescriber. Nexcape Pharmaceuticals Ltd cannot guarantee a consultation with an independent prescriber on the dontblushpharmacy.com website will result in a prescription being issued.
If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
You give your consent for information about yourself, your health and your current medications including, but not limited to, the information you divulge as part of the online consultation assessment to be viewed and exchanged by and between Nexcape Pharmaceuticals Ltd employees and an independent prescriber working on Nexcape Pharmaceuticals Ltd’s behalf for the purpose of conducting a medical consultation. You understand this information may be exchanged electronically.
Your use of this website is governed by English Law and subject to the exclusive jurisdiction of the English courts.
Nexcape Pharmaceuticals Ltd has taken care in the preparation of the content of this website. To the fullest extent permitted by the law Nexcape Pharmaceuticals Ltd disclaims all warranties of any kind with respect to the content of this website.