NHS Pharmacy Services

 We provide and comply with all the Essential NHS Pharmacy Services listed below as part of the NHS Community Pharmacy Framework.

 


 

 

Dispensing – the safe supply of medicines or appliances. Advice is given to the patient about the medicines being dispensed and how to use them. Records are kept of all medicines dispensed and significant advice provided, referrals and interventions made.

 

Click here for more information on how to proceed with your NHS prescription.

 


 

Repeat dispensing – the management of repeat medication for up to one year, in partnership with the patient and prescriber. The patient will return to the pharmacy for repeat supplies, without first having to visit the GP surgery. Before each supply the pharmacy will ascertain the patient’s need for a repeat supply of a particular medicine.

 

The repeat dispensing service aims to increase patient choice and convenience, as it allows you to obtain their regular prescribed medicines and appliances directly from Dont Blush pharmacy for a period agreed by the prescriber.This helps to minimise wastage by reducing the number of medicines and appliances dispensed which are not required by the patient, whilst also helpting to reduce the workload of GP Practices, by lowering the burden of managing repeat prescriptions. The repeat dispensing service is the management and dispensing of repeatable NHS prescriptions for medicines and appliances , in partnership with the you (patient) and your prescriber.

 

Click here to see more information about the Repeat Dispensing service and how it works. 

 

If you wish to participate in the Repeat Dispensing service and you have your repeat authorisation (RA) and repeat dispensing (RD) prescriptions we ask that you send them all directly to us, ensuring that you have signed and completed the reverse. Please also download and send us back a completed consent form (click here) that shows that you have given us permission to provide the service. If you are required to pay for you prescriptions we will email you with details of how to do this for every batch issue that you require. Once you have completed the paperwork please send them directly to us, ideally via a tracked service to Dont Blush Pharmacy, 15 Martinfield Business Centre, Welwyn Garden City, Herts, AL7 1HG.

 


 

Disposal of unwanted medicines – pharmacies accept unwanted medicines from individuals. The medicines are then safely disposed of.

 

It's really important that you dispose of any unwanted medicines as it reduces the risk of accidental poisonings in the home and prevents others from taking medication that was not initially prescribed for them. Safe dispoal also helps to reduce the environmental damage caused by the use of inappropriate disposal methods for unwanted medicines.

We will accept all unwanted medicines and ensure that they are disposed of safely and in the most appropriate manner. If you have any unwanted medicines that you require to be disposed of, please contact us on the following email: pharm@dontblushpharmacy.com stating 'Unwanted Medicines' as the email subject with your name and address (including postcode) so that we can arrange a collection of your unwanted medicines at a time/date suitable for you.

 


 

Promotion of Healthy Lifestyles (Public health) - opportunistic one to one advice is given on healthy lifestyle topics, such as stopping smoking, to certain patient groups who present prescriptions for dispensing. Pharmacies will also get involved in six local campaigns a year, organised by NHS England. Campaign examples may include promotion of flu vaccination uptake or advice on increasing physical activity.

 

Our trained pharmacists and pharmacy staff will give opportunistic advice, as appropriate, on specified healthy living/public health topics to people presenting prescriptions with diabetes, those at risk of coronary heart disease, especially patients with high blood pressure, those who smoke and those who are overweight. Due to the nature of our online pharmacy, the advice will be given verbally where a telephone number is supplied; we may also email you with information we think is appropriate and suitable to promote a healthy lifestyle and this may include the provision of NHS promotional materials such as leaflets or offering referral to another source of advice or assistance. We will also keep a record of the advice given will be made on the patient’s pharmacy record. 

 


 

Signposting patients to other healthcare providers - pharmacists and staff will refer patients to other healthcare professionals or care providers when appropriate. The service also includes referral on to other sources of help such as local or national patient support groups.

 

Our online pharmacy informs and advises people visiting the website of other health and social care providers and support organisations, such as patient groups, by clicking here. We can also provide information via telephone and email where provided and if you are a patient whom we know, a record of the advice or referral may be made on your pharmacy record, when the pharmacist deems it to be of clinical significance. We provide these services to those people who require assistance, which cannot be provided by our online pharmacy, of other appropriate health and social care providers or support organisations. It allows you to contact and/or access further care and support appropriate to your needs, therefore minimising inappropriate use of health and social care services.

 

Click here for more information about different health conditions from NHS Choices including information on how to find your local GP surgery, hospital or pharmacy and for information on the NHS 111 non-urgent medical advice line.

 

NHS 111 Service: 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

NHS 111

 


 

Support for self-care – the provision of advice and support by pharmacy staff to enable people to derive maximum benefit from caring for themselves or their families. The main focus is on self-limiting illness, but support for people with long-term conditions is also a feature of the service.

 

The benefits of supporting self-care enables you to effectively care for yourself or your families. At Dont Blush pharmacy we want to enhance access and choice for people who wish to care for themselves or their families and we aim to provide appropriate advice to help you self manage a self-limiting or long-term condition, including advice on the selection and use of any appropriate medicines. Our trained pharmacy staff will provide advice to people, including carers, requesting help with the treatment of minor illness and long-term conditions, including general information and advice on how to manage illness. 3.2 Pharmacy staff will advise on the appropriate use of the wide range of non-prescription medicines which can be used in the self-care of minor illness and long-term conditions and you can use the details on the contact us page to get in touch with any query you may have. 

Click here to see an extensive list of support and self care groups, along with nationwide charities and trusts who also supply more information and advice. 

 

Click here for more information about different health conditions from NHS Choices including information on how to find your local GP surgery, hospital or pharmacy and for information on the NHS 111 non-urgent medical advice line.

 

NHS 111 Service: 111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

 

NHS 111

  


 

Clinical governance – pharmacies must have a system of clinical governance to support the provision of excellent care; requirements include:

- provision of a practice leaflet for patients

- use of standard operating procedures

- patient safety incident reporting to the National Reporting and Learning Service

- conducting clinical audits and patient satisfaction surveys

- having complaints and whistle-blowing policies

- acting upon drug alerts and product recalls to minimise patient harm

- having cleanliness and infection control measures in place

 

At dont blush pharmacy we believe that safety for our patients is paramount and this begins by having a safe pharmacy environment for our staff. We have produced a set of comprehensive standard operating procedures (SOPs) that allow all our staff to work in a safe and effective manner. Whilst creating these SOPs, we have also created policies that deal with both internal and external affairs.

You can view our:

Privacy Policy - click here

Complaints Procedure - click here

Terms & Conditions - click here

We have also built are pharmacy with cleanliness in mind and we have the necessary measures in place to control infections and we have also safegaurded our medicinal products to ensure that they remain within the correct storage conditions that are required.

 

Click here to view our practice leaflet, which contains information about our pharmacy and some of the other services we offer, including our opening hours for contact and how to deal with complaints through other regulatory bodies.