FAQ


 

HOW DO I KNOW THAT THIS WEBSITE IS 100% LEGAL?

dont blush pharmacy is registered as an internet pharmacy with the General Pharmaceutical Council, (GPhC Pharmacy registration number: 9010099). You can view our registration with the General Pharmaceutical Council by visiting the link the following link: Click here to see GPhC registration details.

dont blush pharmacy is also registered as an approved retailer of online medicines with the Medicines and Healthcare products Regulatory Agency (MHRA). The logo can be seen below and on all the pages of the online website.

More information can be found by visiting the following link: http://medicine-seller-register.mhra.gov.uk

 


 

ARE THE MEDICINAL & BEAUTY ITEMS AVAILABLE FOR PURCHASE ON THIS WEBSITE GENUINE?

All the products including both medicinal and beauty products that dont blush pharmacy supply and sell on this website are 100% genuine and all of the products are sourced and purchased from approved wholesalers only. We are governed by the General Pharmaceutical Council (GPhC) and the Medicines and Healthcare products Regulatory Agency (MHRA) to ensure that we supply genuine medicines. You can view our registration with the General Pharmaceutical Council by visiting the link the following link: Click here to see GPhC registration details.  and you can view our approved status with the MHRA by visiting the following link: http://medicine-seller-register.mhra.gov.uk

 


 

WHAT SHOULD I DO IF I EXPERIENCE ANY SIDE-EFFECTS TO ANY MEDICINE?

FOR ALL MEDICAL EMERGENCIES PLEASE CALL 999 OR YOUR LOCAL HOSPITAL/GP SURGERY OR CALL 111 FOR  NHS EMERGENCY SERVICES. IT IS ALWAYS IMPORTANT TO REPORT SIDE-EFFECTS NO MATTER HOW SMALL OR INSIGNIFICANT AS THIS HELPS REINFORCE THE SAFETY PROFILE OF THE MEDICATION THAT YOU ARE TAKING. 

In the unfortunate event that you experience any side-effects to any medication, whether it is a medication supplied from our pharmacy or any other prescribed medication -  the first point of contact should be your local GP or our pharmacy team. They will be able to advise you immediately of the next steps to take. The pharmacy team can be contacted by using the details on the Contact Us page or by clicking here.

Some medications will only cause minor side-effects whilst some could be slightly more harmful and it is therefore advisable to always keep the packaging of any medication that you are taking, to help other healthcare professionals identify the exact strength and formulation taken. If you are concerned please do not hesitate to contact us, as we are always available to help, or if you would like to report the side-effects yourself you can do so by using the MHRA Yellow Card Drug Reporting Form available via the following link: https://yellowcard.mhra.gov.uk

 


 

IS THE PACKAGING DISCREET?

We understand the need for discreet packaging and we also understand that we will be sending deliveries of confidential items potentially to a work or neighbour's address. For this reason all of our packaging is discreet and there is no branding on any of the packaging used to deliver your item. Our logistics partner, Parcelforce have no visibility of what product is within the packaging and are instructed to not open the package under any circumstances. We use plain envelopes, bags, packaging and cardboard boxes and to this we affix the delivery label, which will state our parent company name Nexcape and our business address for return purposes. 

 


 

HOW DO I CONTACT THE PHARMACIST/CUSTOMER SERVICES TEAM?

The pharmacy and customer services team can be contacted by using the details on the Contact Us page or by clicking here.

 


 

IS THERE AN OPTION TO TRACK MY DELIVERY?

Yes, with every delivery we use a secure tracking system through Parcelforce and we when we send out an email confirming your order has been dispatched this will include the tracking number. To track your delivery please enter the tracking number on the following website: http://www.parcelforce.com/track-trace

 


 

WHAT HAPPENS IF THE DELIVERY ARRIVES WHILE I'M NOT IN?

If you happen to have popped out or nobody is in to accept the delivery at your chosen address, depending on the nature of the item, we will first try to see if you have indicated a safe place or suitable alternative delivery address, e.g. neighbour, that we can deliver the item to. If we are unable to deliver your item, there will be a calling card left and the item will be taken back to the nearest Parcelforce depot and if no further instructions are left it will be redelivered again the next working day, for 5 days, after which it will be sent back to our office. Once the item arrives back in our possession we will endeavour to try and call you to re-arrange delivery and take the next steps as necessary.

 


 

WHAT ARE THE DELIVERY TIMES TO SCOTTISH HIGHLANDS OR CHANNEL ISLANDS?

Deliveries to the remote parts of the United Kingdom, including the Scottish Highlands or Channel Islands will take longer than 1 working day to deliver. Parcelforce endeavour to ensure that these deliveries arrive at the destination address in two working days, however they cannot make any guarantees about delivery times. For more information with regards to delivery information please Click Here.

 


 

HOW CAN I MAKE PAYMENT?

We can accept all major forms of payment and we use a secure Barclaycard payment gateway to ensure that your transactions are secure. For more information please Click Here to see our Terms & Conditions. 

 


 

WHAT ADDRESS DO I SEND MY PRIVATE PRESCRIPTION TO?

Please send all prescriptions to the following address:

dont blush PHARMACY

Pharmacy Team

15 Martinfield Business Centre

Welwyn Garden City

Hertfordshire

AL7 1HG

 


 

WHAT SHOULD I DO IF THE PRODUCT IS OUT OF STOCK?

If the product you have selected is out of stock we will notify you via your chosen communication method. We always aim to keep the website updated with the accurate stock values so that when you order an item there is no chance it can be out of stock, however in some cases this may not always happen and we will promptly notify you. If we have an estimated date we will let you know and we can send the item as soon as possible, otherwise we will refund the purchase as necessary.

 


 

DO YOU OFFER ANY DEALS OR DISCOUNTS?

At dont blush pharmacy we offer deals and discounts throughout the year and to our loyal customers. The best place to look for any upcoming deals and discounts is via the monthly newsletter and our twitter page, which can be found if you Click Here or navigate via our homepage.

 


 

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

We are sorry that you wish to unsubscribe from our newsletter as we only send this out once a month and it usually contains some deals and discount codes that are only available to our loyal customers. If you still wish to unsubscribe, simply login to your account > click on discount code subscriptions > untick general subscriptions.

 


 

WHAT IF I'VE FORGOTTEN OR CHANGED MY PASSWORD?

If for any reason you forget your password, don't panic! Simply click on the forgot my password option at the login screen and we can send you a direct email to reset your password and you can continue shopping. If you want to make changes to your password, this can be done from the my dashboard screen after you have logged in and then clicking change password in the account information section. If you are struggling or access is being denied please email pharm@dontblushpharmacy.com and they will be on hand to assist you further.