Complaints Procedure

Complaints

dont blush pharmacy has a written complaints policy and procedure. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please use the contact details below:

Telephone

Customer Services: 020 3322 7743 

Calls from a landline will be charged at standard rate. Costs from mobiles may vary.

Email: pharm@dontblushpharmacy.com

Post:

Nexcape Pharmaceuticals Ltd.

15 Martinfield Business Centre

Welwyn Garden City

Hertfordshire

AL7 1HG

 

Escalation of Complaints

At any point, a customer has the right to escalate their complaint if unhappy with the response that dont blush pharmacy provides.

 

You may also seek advice from the NHS England Complaints Contact Centre on the following details:

 

NHS Contact Centre, PO Box 16728

Redditch, B97 9PT

Tel: 0300 311 2233

Email: england.contactus@nhs.net

 

At all times the customer has the right to contact the General Pharmaceutical Council at www.pharmacyregulation.org